Returns and withdrawal policy

Your right to withdraw

As a consumer, you may withdraw from a distance sales contract within 14 days without giving a reason. The period starts on the day after you, or a third party you appoint other than the carrier, receive the goods. For one contract covering goods delivered separately, it starts after receipt of the last item. If the last day falls on a Saturday, Sunday or applicable public holiday, the deadline extends to the next working day. You may withdraw before delivery as well. If the legally required withdrawal information was not provided, the withdrawal period ends 12 months after the ordinary 14-day period expires. If the missing information is supplied during those 12 months, you have 14 days from receiving it.

How to give notice

Send us a clear declaration using Open the withdrawal form, by email to [email protected], or by post to the seller’s address below. Sending your notice before the deadline is sufficient. Our approval, a customer account, a particular form and a reason are not required. Give enough information to identify the contract; an order number helps but is not the only way. Simply refusing delivery does not replace a withdrawal declaration. We will promptly confirm online declarations by email.

Return address — Poland

Where and when to send the goods

Send the goods without undue delay and no later than 14 days after notifying us of withdrawal to the address in Poland below. Dispatching them before the deadline is sufficient. You do not need to wait for approval or an RMA number. You bear the direct return costs unless we have agreed to cover them or the law requires us to do so. Choose a carrier, pay the postage and keep proof of dispatch. Please include purchase details and pack the goods and returned accessories securely; these practical requests are not additional conditions for exercising your right.

What and when we refund

If you withdraw from the entire contract, we refund all payments received, including the original delivery costs up to the cost of the least expensive standard delivery offered for that order. The extra cost of a more expensive delivery method you selected is not refunded. Selecting the wrong vehicle or buying by catalogue number does not remove these rights. We refund without undue delay, no later than 14 days after receiving your notice. We may withhold reimbursement until receiving the goods or proof of dispatch, whichever occurs first, unless we offered to collect the goods ourselves. Receipt of the parcel does not start a new 14-day refund period.

We use the original payment method unless you expressly agree to another method without additional charges. We do not impose store credit instead of money or a return-handling fee. For a partial withdrawal we refund the relevant price and delivery costs to the extent required by law, without retrospectively adding a new charge for the original delivery.

Opening and inspecting the goods

You may open the packaging and inspect the nature, characteristics and functioning of the goods as necessary to assess them. Intact original packaging is not a condition of withdrawal. You are liable only for actual diminished value caused by handling beyond what is necessary for that assessment, provided you received the legally required withdrawal information. Using wipers while driving or damaging them may diminish their value but does not automatically remove the right to withdraw. We do not impose a flat penalty for opening packaging.

Exceptions and faulty goods

Selecting standard wipers for a vehicle, a length, an adapter or a ready-made set is not in itself a custom-made order. The exception for genuinely personalised goods applies only where the statutory requirements are met. Withdrawal does not restrict your rights for goods that do not conform to the contract. If goods are faulty, we sent a different product, or our vehicle-compatibility description was wrong, contact [email protected]: we will handle the complaint and bear the costs required by law. This is not treated as an ordinary buyer-funded change-of-mind return.

Model declaration — copy or print

To: WIPERS Yurii Sydorenko, ul. Konstantynowska 34, lokal 101, 94-303 Łódź, Poland, [email protected]. I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: … . Ordered on (*) / received on (*): … . Order number, if known: … . Consumer name(s): … . Consumer address(es): … . Date: … . Signature (paper notices only): … . (*) Delete as appropriate.

Applicable mandatory consumer rights remain unaffected.

Withdrawal information updated on 4 November 2026.